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Payment and Refund Policy

Scorpion Express Pvt Ltd
(Wallet-Based Cargo Booking System)

1. Introduction

This Payment and Refund Policy outlines the terms and conditions governing payments, wallet usage, cancellations, refunds, and withdrawals for services offered by Scorpion Express Pvt Ltd through its wallet-based cargo booking platform.

By using our services, you agree to this policy.

2. Wallet-Based Payment System

  • Scorpion Express operates on a prepaid wallet system only.

  • Users must add funds to their wallet in advance to book cargo services.

  • Bookings cannot be made without sufficient wallet balance.

  • The company does not provide credit facilities or allow negative balances.

3. Accepted Payment Methods

Users can add funds to their wallet using all major payment methods, including but not limited to:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Other digital payment modes supported on the platform

4. Booking Payments

  • All cargo booking charges are deducted from the user’s wallet balance at the time of booking.

  • Users are responsible for ensuring sufficient balance before confirming a booking.

5. Cancellation Policy

  • Users may cancel a booking at any time before pickup.

  • There is no cancellation fee, and cancellation is completely free.

  • Cancellation requests must be made through the platform or official customer support channels.

6. Refund Policy

  • Upon successful cancellation before pickup, the full booking amount will be refunded.

  • Refunds will be credited back to the user’s wallet.

  • No deductions or processing charges will apply to such refunds.

7. Wallet Withdrawals

  • Users are allowed to withdraw available wallet balance to their registered bank account.

  • Withdrawal requests will be processed subject to verification.

  • The company reserves the right to decline or delay withdrawals in case of suspected fraud, compliance requirements, or verification issues.

8. Refund & Withdrawal Processing Time

  • All refunds and withdrawal requests will be processed within 7 working days from the date of request approval.

  • Delays may occur due to banking systems or unforeseen circumstances beyond the company’s control.

9. Wallet Balance Validity

  • Wallet balances do not expire and remain valid indefinitely unless otherwise specified by the company.

10. Failed Transactions

  • In case of failed payment transactions where money is deducted but not credited to the wallet, users should contact support.

  • Such amounts will be refunded or credited after verification within 7 working days.

11. User Responsibility

  • Users must ensure that payment details and bank information are accurate.

  • Scorpion Express Pvt Ltd shall not be liable for losses arising from incorrect details provided by the user.

12. Fraud and Misuse

  • The company reserves the right to suspend accounts, block wallet balances, or cancel transactions in cases of suspected fraud, misuse, or violation of terms.

13. Dispute Resolution & Jurisdiction

  • In case of disputes, users should contact customer support for resolution.

  • All disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, India.

14. Policy Updates

  • Scorpion Express Pvt Ltd reserves the right to modify or update this policy at any time without prior notice.

  • Continued use of the platform constitutes acceptance of the updated policy.

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